Thank you for choosing our mobile app testing service! We are committed to delivering high-quality testing solutions to help ensure your app’s success on Google Play. Our Refund Policy is designed to provide clarity on eligibility and terms. Please review the details below before requesting a refund.
Eligibility for Refund
To qualify for a refund, the following requirements must be met during and after the testing process:
1. App Availability
Your app must remain active on Google Play throughout the entire testing period. Apps that are removed, blocked, or restricted by Google during or after testing are not eligible for a refund.
2. App Updates
You must submit at least one app update before the 8th day of the testing process. This allows us to ensure that the latest version of your app is accurately tested and evaluated. Failure to provide an update within the specified timeline may disqualify your app from refund eligibility.
3. Google Review Status
If Google requires additional testing or indicates that further review is necessary after the testing process, you may be eligible for a refund—provided all other eligibility requirements have been met.
Additional Terms & Conditions
To maintain the integrity of our service and refund process, the following terms apply:
- Compliance with Google Play Policies
Refunds will not be issued for apps that violate Google Play policies, including those resulting in app removal or suspension. - Full Criteria Compliance
Refunds are only available for apps that meet all eligibility requirements stated above. If any criterion is not met, the refund request will be denied. - Final Assessment
We reserve the right to evaluate the testing outcomes and Google’s feedback before determining refund eligibility.
How to Request a Refund
If you believe your app meets the criteria for a refund, please follow these steps:
- Contact Us
Reach out to our customer support team at [Your Support Email] with the subject line: Refund Request for App Testing Service. - Provide Required Details
Include your app name, testing period, and proof of compliance with the refund requirements in your email. - Wait for Review
Our team will assess your request based on the information provided and respond within 5 business days.
Customer Support
Have questions or need further assistance? We’re here to help! Contact our support team at:
- Email: [support@playapptester.com]
Thank you for trusting us with your app testing needs. We value your partnership and are committed to helping your app succeed on Google Play!